Services

Good content doesn’t happen by accident. Often it’s hard work. We can work with you to help you set and achieve your content goals.

Content strategy

Is your content out of control? Are you publishing more than you can manage?

We help you identify issues affecting the quality of your online content. And we’ll work with you to develop ways to improve content governance, standards and workflow.

Information architecture

Is the content on your site well organised? Or do users struggle to find what they are looking for?

We help you categorise and label your content. We’ll develop guidelines for metadata, folder structures and file naming to make your content more findable.

Content testing

Does your content answer users’ questions and help them complete their tasks? Is it easy to use?

We can review or test your content using usability testing, cloze testing or readability testing. We then identify ways you can improve your content.

Writing and editing

Is your content clear and concise? Are your staff experts in their own areas, but not expert writers?

We can write or rewrite your content so its looks inviting, is easy to read, meets accessibility guidelines, and works well on screens of all sizes.